Reviews
227
Lincoln Way EastMassillon, Ohio 44646
(330) 574-7172
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What a great experience! The company certainly has the correct name. Scheduling with Jenn was easy & I was able to get an appointment within a few days. The HVAC tech, James, was on time, professional, and took the time to educate me on options. It was a maintenance and tube-up appointment, but we ... Read MoreWhat a great experience! The company certainly has the correct name. Scheduling with Jenn was easy & I was able to get an appointment within a few days. The HVAC tech, James, was on time, professional, and took the time to educate me on options. It was a maintenance and tube-up appointment, but we also had questions regarding smart thermostats. Both Dawn (rep I spoke with on the phone) and James provided information on “smart” thermostats & gave us space to think over options. No high pressure sales, just a willingness to ensure we make the right decision for us. Great customer service! Read Less
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It was time for a new furnace & A/C unit. I had a handful of people recommended Quality Heating & Cooling. From the time I called the office the first time, to the estimate and then the install, everyone was very professional. The install crew did a great job. They were on time, courteous and effici... Read MoreIt was time for a new furnace & A/C unit. I had a handful of people recommended Quality Heating & Cooling. From the time I called the office the first time, to the estimate and then the install, everyone was very professional. The install crew did a great job. They were on time, courteous and efficient. There was no mess left behind and all questions were answered in detail. This is our first Trane furnace & a/c unit and we are very satisfied! Great job to all those involved! I highly recommend Quality Heating & Cooling! Read Less
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Our furnace went out in the evening and we decided to contact Quality Heating and Cooling first thing in the morning. They were able to schedule us right away- very fast! Our technician, Don, was prompt, incredibly professional, and very knowledgeable- he fixed our seemingly rare furnace issue thor... Read MoreOur furnace went out in the evening and we decided to contact Quality Heating and Cooling first thing in the morning. They were able to schedule us right away- very fast! Our technician, Don, was prompt, incredibly professional, and very knowledgeable- he fixed our seemingly rare furnace issue thoroughly, and quickly. He was able to repair the furnace same day, which was very important to us, and he made sure to go through all of our options for repair. We couldn’t be happier with the work that was performed and the exceptional service we received. Although I wouldn’t recommend having your furnace break, I WOULD HIGHLY recommend calling Quality Heating and Cooling for your needs! Read Less
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Alex was wonderful. He maintained my HVAC system while also mentoring a new worker, explaining everything thoroughly. He came back later in the day to reset my thermostat even though he didn’t have to. He was friendly and talkative, providing his own unique and professional service.
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My heater stopped working and from the first call I felt like family. So kind, helpful, and took it on themselves to get me help quickly. My questions were all answered before someone even came to the house. When the gentleman came to repair my furnace he got down on the floor and greeted my dog(who... Read MoreMy heater stopped working and from the first call I felt like family. So kind, helpful, and took it on themselves to get me help quickly. My questions were all answered before someone even came to the house. When the gentleman came to repair my furnace he got down on the floor and greeted my dog(who just had surgery) so kind and made my dog at ease while he was there working. He was so friendly and made ya feel as if you were family. He found the problem quickly and did an amazing job with the repair. Amazing people! Would recommend them to anyone! Read Less
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