Reviews
227
Lincoln Way EastMassillon, Ohio 44646
(330) 574-7172
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Our a/c went out last week. Called to set up a service appointment on a Wednesday and was able to send Cody a service tech out the next day. He reviewed our system and gave me options to repair our 36 year old a/c or to replace and based on all the information and age of the unit we decided to repla... Read MoreOur a/c went out last week. Called to set up a service appointment on a Wednesday and was able to send Cody a service tech out the next day. He reviewed our system and gave me options to repair our 36 year old a/c or to replace and based on all the information and age of the unit we decided to replace with a new Trane xr 16 Was able to setup a appointment for the new install the following Monday. On Monday Fred and Ivan arrived on time and got right to work. Through the install they communicated about the process and was informative about the new new ac unit and answered any questions I had. When the install was complete they was very diligent about cleaning up and walked me through the new unit. Thanks, Quality Heating & Cooling. Read Less
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Wow! Everything Quentin said during our meeting, happened. From product offering, to installation, it worked out perfectly. Would definitely suggest Quality Heating & Cooling to anyone interested. Thank you Jaxon, Zach, Cameron, Fred, and Quentin for making this a great experience!
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From beginning to end our experience with Quintin, Shawn, Ben and Zak was first rate. They were all exceptionally competent, knowledgable and most cordial to us. What I appreciated most was there was no pressure sales and they were authentically relating to us. Coming from family histories of engine... Read MoreFrom beginning to end our experience with Quintin, Shawn, Ben and Zak was first rate. They were all exceptionally competent, knowledgable and most cordial to us. What I appreciated most was there was no pressure sales and they were authentically relating to us. Coming from family histories of engineers and mechanics, my wife and I are perfectionists in the quality that we accept, and Quality Heating and Cooling lives up to their name. The installation of our Trane Furnace and Air Conditioner and the Air Scrubber went smoothly. If you are in need of anything regarding heating and cooling, look no further. Read Less
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Made a service request and Don was here within less than two hours. He fixed the problem quickly and was willing and able to stay to do furnace checkup too. So happy to have that done! We ordered a new water heater to be installed (didn’t know they did that) as current one has been dripping for a... Read MoreMade a service request and Don was here within less than two hours. He fixed the problem quickly and was willing and able to stay to do furnace checkup too. So happy to have that done! We ordered a new water heater to be installed (didn’t know they did that) as current one has been dripping for a while. Very satisfied with the whole procedure! Read Less
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What a great experience! The company certainly has the correct name. Scheduling with Jenn was easy & I was able to get an appointment within a few days. The HVAC tech, James, was on time, professional, and took the time to educate me on options. It was a maintenance and tube-up appointment, but we ... Read MoreWhat a great experience! The company certainly has the correct name. Scheduling with Jenn was easy & I was able to get an appointment within a few days. The HVAC tech, James, was on time, professional, and took the time to educate me on options. It was a maintenance and tube-up appointment, but we also had questions regarding smart thermostats. Both Dawn (rep I spoke with on the phone) and James provided information on “smart” thermostats & gave us space to think over options. No high pressure sales, just a willingness to ensure we make the right decision for us. Great customer service! Read Less