Meet Our Team
Management & Office Staff
Reid Sittler
President
Reid is a US Marine Veteran and graduated from Colorado Technical University in Business Management. After many years in the medial industry, he decided to join the family business. Besides his college education, Reid was trained in HVAC by his father-in-law Rick Groff who has 30 years of knowledge in the industry. Throughout the years, Reid has fulfilled many roles and is currently serving as the President of Quality Heating & Cooling and is the owner along with his wife, Adriann. Reid is particularly proud of the team at Quality, especially how passionate the team members are about doing a great job for the customers. When he is not at work, Reid likes working on his golf game, rooting for his favorite sports team, or spending time with his three kids and wife.
Adriann Sittler
Vice President
Adriann Sittler grew up around the business and learned the ins and outs by working alongside her Dad. After attending and graduating from The Ohio State University and launching a successful career on her own, she decided to come back to where her heart as always been. She and her husband Reid purchased the business several years ago and she currently fulfills the role of Vice-President. She is proud that the company is a thriving family-owned local business where employees truly feel like an extension of the family.
Dawn Hawks
Dispatcher
Dawn was born in Massillon, Ohio and still lives locally in North Canton. She chose the HVAC industry for her career because she loves speaking to homeowners and helping them. She says that she really enjoys the family environment Quality offers and that she wants customers to feel like part of the Quality family too. That is why she especially enjoys working with customers and providing excellent service! She and her husband, Bill, have four children that are involved in sports including basketball, cross country and track. They travel a lot to watch one of their daughters play basketball at the collegiate level. When Dawn gets a little bit of free time, she enjoys scrapbooking and gardening.
Erica Capuano
Lead Coordinator
Erica Capuano wanted to join the Quality team because she believed that it is a business that will continue to grow and provide more career opportunities. She has been working in customer service for as long as she can remember and she loves helping people. Currently in the role of lead coordinator, she enjoys working at a family owned company with friendly staff. She lives in Canton with her husband, Dante, and son, Luca. Erica loves hanging around outside with her son and spending time with her family.
Quentin Cowling
Project Manager
Quentin Cowling was drawn to the HVAC field because his grandfather retired from working in HVAC, his father has been working in HVAC for over 30 years, and his brother also works in HVAC. Quentin is proud to say that the HVAC field has allowed his family to put food on the table for generations and it is a privilege to keep the tradition alive. To prepare for his current position, he worked in HVAC right out of high school at a small shop in Canton followed by working for his father’s HVAC company throughout the years. He wanted to join the Quality team because it is family owned and operated company that always puts the customer first no matter what the cost – Quality truly shows a desire to help the people they serve! Quentin lives in Jackson with his fiancée and four year old son. He loves spending time with his family, especially his son, and enjoys exercise, spending time outdoors, and DIY home projects.
Jennifer Neitz
Customer Service Representative
Jennifer was born in Akron and is currently a resident of Massillon, Ohio. She worked previously as an accounting clerk but wanted to transition to the HVAC industry because she loves the idea of helping serve people’s comfort needs. She likes Quality because the company is family oriented and appreciates the work that she does. She is married with 2 sons and her favorite thing to do is spend time with family! She loves to travel to the beach to be in the sun.
Rick Whitaker
Install Manager
Rick has been with Quality Heating & Cooling since 1987. He was Quality’s first Service Technician. After being out in the field and running service calls for many years, Rick is now responsible for the training and development of our technicians in the Service Department. Rick also has his N.A.T.E Certification. Rick has enjoyed working for QHC for his entire career in the HVAC business because of the family atmosphere the owner has created. In his free time, he enjoys motorcycles, hunting and fishing. He has two sons and one beautiful granddaughter.
Michael Kuziak
Project Manager
Michael Kuziak joins Quality Heating & Cooling with a Bachelor’s Degree and over twenty years of experience in the residential and commercial construction industry and in-home consultative sales. Born in Akron, Ohio, Michael currently resides in Barberton with his wife of 22 years. The HVAC industry appeals to Michael because he enjoys identifying and solving the problems that customers face with their heating and cooling needs. He says that he likes working for Quality because it is a family-owned business with an excellent reputation that truly cares about customers and employees. When not at work, he enjoys fishing, hunting and camping. He also enjoys spending time with his wife and teenage daughter and son.
Fred Parsons
Quality Control Specialist
Fred has been with Quality Heating & Cooling for 19 years. Fred’s position at Quality is in the Service Department. He is one of Quality’s top technicians with a wide variety of service areas. Fred was born and raised in Massillon. His extensive training started at R.G Drage Technical Career Center. He then achieved his N.A.T.E Certification along with on the job training. Fred is now responsible for training and guiding new Service Technicians. He chose this career because he enjoys having the ability to repair things and fulfilling his customer’s needs. Fred likes working for Quality because of the people he works with every day and he enjoys seeing his customers on a regular basis. Fred is married and has a 17 year old son with one cat and one dog. He enjoys bike riding, fishing and working around the house.
Molly Hoehn
Office Manager
Originally from Canton, Molly now resides in Uniontown. During her previous career she had been afforded the opportunities to take on and learn new responsibilities and lead teams over the years in order to produce high quality work in high demand situations. She had heard from various friends that had used Quality how great the service is and how pleasant the team is to work with so she simply wanted to be a part of this great team. Molly says that she really likes working for Quality because it is a veteran and family-owned company that really cares about the people they employ and the customers they take care of. She has been married to Jeff for 25 years now and their family consists of a daughter and son and two pups. Her hobbies include working out, running, reading and spending a lot of time with family.
Emily Augustine
Maintenance Coordinator
Emily was born in Massillon and currently lives in North Canton. She has an Early Childhood Education degree but found herself more interested in office administration as she got older. She joined the Quality team as the maintenance plan coordinator to expand her knowledge working in another field where she could use her organization and time-management skills. She says the company feels like one big family and that everyone is helpful and very nice including the owners who are amazing because they really care about employees. Her and her husband, Lance, have two beautiful daughters, Amelia and Lily. Emily loves spending time with her family, cooking and rewatching favorite shows including Friends or The Office.
Paul Cantrell
Service/Operations Manager
Paul Cantrell was born in Davenport, Iowa but has been a proud long-time resident of North Canton, Ohio. He says that he became interested in the HVAC industry from watching the movie “A Christmas Story”, when the dad goes down to the basement to “fix” the furnace. You hear banging, some choice words and then smoke come out of the registers! That scene stuck with him so when his High School offered HVAC as a vocational, he thought what a great opportunity to figure out what that guy was messing with in his basement from the movie! Paul was starting a family young and he knew he could get into the work force right out of High School and make a good living for his family with a career in the field of HVAC! Paul began his career in a Sheet Metal Shop, and has worked in new construction, residential retrofit, residential and commercial service, sales, service management, sales management and operational management. He has continued his education by attending industry training in field work, training excellence and leadership training. Paul states that he likes working at Quality because we have a great foundation! We are grounded in a family environment, led by a great ownership team, with a great group of technicians embracing change to help make us better and lead us into the future! I am excited for the future here at Quality Heating & Cooling. Paul has been married to his wife Tracy for 24 years and they have three children and their first grandchild. In his free time, Paul enjoys getting outdoors as much as possible and he also enjoys cooking!
Doug Sexton
Warehouse Manager
Doug Sexton graduated from Kent State with a Bachelor’s Degree in business with a heavy concentration in logistics followed by 14 years of warehouse experience. Doug was looking for a new opportunity to apply his warehouse knowledge to a trade that requires a high level of organization. That brought him to Quality where he says that he loves the team environment and that no day is the same! Doug is from Canton and he is happily married with 6 kids! In his spare time, he is a competitive power lifter
Installers
Darin Groff
Lead Installer
Darin has been with Quality Heating & Cooling for 30 years. He’s seen it evolve from the beginning. Darin started on during high school as a shop boy. Everything he knows has been taught to him during on the job training from the owner. He enjoys working in the H.V.A.C industry because every day is different and challenging. The fun family working atmosphere of Quality has kept him on board for the past 30 years. Darin and his wife Lori live in Dalton and have two kids ages 13 and 10. He spends a lot of time coaching his son’s football team, helping with Boy Scouts, fishing & camping.
Shawn Weisend
Lead Installer
Shawn Weisend, born in Massillon, currently lives in Canton, Ohio. He became interested in the HVAC industry because he feels like it is a good industry that isn’t going away anytime soon. He learned the trade through on the job training. He says that he enjoys working for Quality because it is a fun and friendly environment. Shawn is proud to be doing his best work to provide for his wife and their 5 year old son. He enjoys playing softball and golfing with his son.
Scott Nyland
Lead Installer
Scott is a current resident of Louisville, Ohio. He has over 20 years of experience in the HVAC industry. His favorite thing about heating and cooling is helping customers. He enjoys working for Quality Heating & Cooling because it is a family-owned ompany and he feels like part of the family. He is married with no kids. In his free time, he enjoys, hunting, drag racing and billiards.
Nicholas Ridenour
Apprentice
Nick became interested in working in the HVAC industry so that he would get to learn a little bit of all the trades. He went to RG Drage for HVAC and graduated form Northwest EPA 608 certified. He says that the best thing about working for Quality is the people he gets to work with! Nick was born in Massillon and currently lives in Canal Fulton with his parents and two sisters. In his free time, he enjoys building and working on race cars and boating.
Service Technicians
Alex Hurtt
Service Technician
Alex was born in Massillon and currently lives in Dalton, Ohio. He has an Associate’s Degree from Stark State college. Alex was drawn to the HVAC industry because he enjoys helping people. He especially likes working for Quality Heating & Cooling because of the family atmosphere. Since coming on board with Quality, Alex has Received his NATE Certification in HVAC- the highest certification in the industry. He is married with three children- two boys and one baby girl. In his free time, he likes to BBQ and coach youth sports.
Cody Ocel
Service Technician
Cody started with Quality in 2012 in our installation department and quickly moved into a NATE Service Technician position after showing much skill in diagnostics. Cody is from Minerva, Ohio and while growing up he learned repairing farm machinery and constructed dairy housing and feeding systems. Because of his love for mechanics, he decided to get his education in the HVAC Industry. Cody received his HVAC education from Buckeye Career Center and since graduation he has earned his NATE Certification. Cody is married to his lovely wife, Terri, and they have a beautiful daughter, Elsie, who is almost two years old! In his free time, Cody enjoys fixing up motorcycles and dirt bikes.
Donald Mcclelland
Service Technician
Donald McClelland is a lifelong resident of Canton, Ohio! Originally in the automotive industry for 18 years, he was looking for a career change when he chose the HVAC industry. He was an installer for two years and then became a service technician through on the job training. He likes working for Quality because he says the people are friendly. He has been married for 14 years and has four children including a set of twins! A fun fact about Donald is that he raises chickens and has honey bee hives from which he collects his own honey.
Will Harvey
Service Technician
Will Harvey has an extensive training background in HVAC. He received his education from Fortis College in Cuyahoga Falls, Ohio. He graduated with computerized diagnostics covering commercial & residential refrigeration, gas heat, heat pumps, and air conditioning. After working for other HVAC companies, Will found Quality his home. Since coming on board, Will has received his NATE Certification. A NATE Certification is one of the highest certifications HVAC technicians can achieve in the industry. When Will is not a work, he enjoys spending time with his family and working on projects around his new home.
James Franckowiak
Service Technician
James was born in Cleveland, Ohio. He loves working with his hands which is something his Dad instilled in him at an early age. Jim says that he has his Dad to thank for teaching him about plumbing and HVAC. He chose HVAC because he knew that it is a career with a lot of growth potential. Also skilled in the automotive field, he thought all of his knowledge would easily transfer into HVAC. Jim says that he loves working for Quality because the entire atmosphere is like a breath of fresh air. When he came to Quality, he was looking for a “home” where he could learn, grow, and stay until he retired. He says he never knew a company like Quality that truly values their employees and he is happy to wake up every day. In his free time, he works on projects to renovate his house. He likes archery, baseball, and video games. He especially enjoys spending time with his wife and their sons.
Alex Savatt
Maintenance Technician
Alex Savatt was interested in the HVAC industry because of the diversity of everything he would need to know about electrical, plumbing, heating, and cooling. To become an HVAC technician, he attended Portage Lakes Career Center and then completed training in the field as well. He says he enjoys working for Quality because everyone seems like family. Alex lives in North Canton and his hobbies include reading, soccer, hiking and traveling.
John Riley
Service Technician
John Riley attended Fortis College to learn the HVAC trade. He was drawn to this industry because of the fact that heating and cooling will always be here as a career. He says that he likes working for Quality Heating & Cooling because it’s a good environment with great people, ownership and management. John lives in Brimfield, Ohio with his wife. They have two kids and two grandkids. When not at work, John enjoys coaching football and wrestling. He also enjoys spending time with his wife in his free time.
Larry Martin
Service Technician
Larry Martin was born and raised in New Philadelphia where he still resides today! He prepared for a career in HVAC with two years of schooling. He says that he chose HVAC because he enjoys helping people and he likes working at Quality because it’s like working for family! When not at work, Larry enjoys fishing, lifting weights and all kinds of sports!
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