Installation Team

Installation Team

Lead Installation Specialist

Fred has been an employee of Quality Heating & Cooling for 5-1/2 years. He originally started out as a Service Technician and within the past year moved over to the Installation side of the business. Because of his technical background Fred is very knowledgeable in H.V.A.C. Fred also attended A.B.C Trade School for two years earning his Heating & Cooling Certification. He enjoys working in this field because he gets to do something new every day. Fred was employed by another Heating & Cooling company before coming on board with Quality and has never been happier. Fred and his wife of 20 years have 12 year old twins, girl and boy. He likes to target shoot and spend time with his family.

Lead Installation Specialist

Scott is a current resident of Louisville, Ohio. He has over 20 years of experience in the HVAC industry. His favorite thing about heating and cooling is helping customers. He enjoys working for Quality Heating & Cooling because it is a family-owned company and he feels like part of the family .He is married with no kids. In his free time, he enjoys, hunting, drag racing and billiards.

Lead Installation Specialist

Chris was born and raised in Massillon. He attended R.G. Drage Career Technical Center to start learning and training in his H.V.A.C career. He spent 2 years training before coming on board at Quality Heating & Cooling. Chris enjoys this career because he is working on a different job each day. The reason he chooses to work for Quality is because of the great staff, the organization and the fact that the work is done the way it’s supposed to be. Chris enjoys hunting and motorcycles.

Lead installation Specialist

Steve came to Quality Heating & Cooling to learn the HVAC trade through our comprehensive training program. He loves hands on work that not everyone can do. When asked what he likes about working for Quality Heating & Cooling, he replied, “great people and I love the type of work.” Steve also loves his home life where he says that he has a great wife and that they compliment each other well. They have a boxer/pug mix and a great dane. On the weekends, they enjoy gardening and Steve also likes riding ATVs.

Lead installation Specialist

Dave was born in Tallmadge, Ohio but is now a resident of Green, Ohio. He has pursued a career in HVAC because it is a trade that requires solving a multitude of different puzzles at each job. He prepared for this career at Stark State College as well as NATE classes. He chose to work at Quality because it’s a good family oriented company that takes care of their employees. He has an Uncle as well as four nieces and nephews. Dave enjoys playing music, going to concerts, playing baseball and going to baseball games!

Installation Specialist

Paul loves to learn how everything operates and that is his favorite thing about heating and cooling. He attended college prior to working in the installation department which helped prepare him for his position. He is particularly pleased with the professionalism at Quality. Paul is currently single and living in Canton, Ohio. When not at work, his hobbies include spending time working out or going fishing.

Installation Specialist

Bailey is from Akron, Ohio. He became interested in HVAC because he wanted to learn something new. He says he enjoys working at Quality because everyone is easy to work with and willing to teach him new skills. Bailey’s hobbies when he is off the clock include biking as well as riding his four wheeler.

Installation Specialist

Matthew was born in Canton and he continues to live in Canton to this day. He decided to pursue the HVAC industry because he needed a career he could be proud of. He says that it is nice working for a company that values its employees. Matthew is currently single with a dog. When not at work, he enjoys golfing, video gaming and watching sports.

Service Team

Service Team

NATE Certified Service Technician

Cody has been with Quality for over 5 years. He grew up in Alliance and currently lives in Minerva. He began his career in HVAC by training at technical school because he was particularly interested in diagnostics and has since earned his N.A.T.E. Certification. Cody likes working for Quality because he loves this area and his co-workers. He has a girlfriend named Terri and a dog named Dungey. He enjoys riding motorcycles in his free time.

NATE Certified Service Technician

Fred has been with Quality Heating & Cooling for 19 years. Fred’s position at Quality is in the Service Department. He is one of Quality’s top technicians with a wide variety of service areas. Fred was born and raised in Massillon. His extensive training started at R.G Drage Technical Career Center. He then achieved his N.A.T.E Certification along with on the job training. Fred is now responsible for training and guiding new Service Technicians. He chose this career because he enjoys having the ability to repair things and fulfilling his customer’s needs. Fred likes working for Quality because of the people he works with every day and he enjoys seeing his customers on a regular basis. Fred is married and has a 17 year old son with one cat and one dog. He enjoys bike riding, fishing and working around the house.

Service Technician

Rick has been with Quality Heating & Cooling since 1987. He was Quality’s first Service Technician. After being out in the field and running service calls for many years, Rick is now managing the Service Department. He is responsible for the training and customer service provided through the Service Department. Rick is also has his N.A.T.E Certification. Rick has enjoyed working for QHC for his entire career in the HVAC business because of the family atmosphere the owner has created. In his free time, he enjoys motorcycles, hunting and fishing. He has two sons and one beautiful granddaughter.

Service Technician

Alex was born in Massillon and currently lives in Dalton, Ohio. He has an Associate’s Degree from Stark State college. Alex was drawn to the HVAC industry because he enjoys helping people. He especially likes working for Quality Heating & Cooling because of the family atmosphere. He is married with three children- two boys and one baby girl. In his free time, he likes to BBQ and coach youth sports.

Service Technician

Doug was born and raised in Canton and continues to live in Canton to this day. He became interested in HVAC because it’s an ever-changing industry so he studied at Stark State to learn the trade. He says that he likes working at Quality Heating & Cooling because it’s a very professional business run by great people. He is single with a nineteen old daughter. In his free time, Doug enjoys playing guitar and video games as well as kayaking.

Commercial Technician

Scott was born in Plano Texas and later moved to Hawaii where he farmed and owned a coffee shop. He currently lives in Barberton. He became interested in HVAC because his father worked for Sears in the TV/VCR department. When everyone stopped buying VCR’s and began throwing TV’s away, his father’s job was eliminated. Through this experience, Scott knew he wanted a job that would always be in demand and he felt like working with his hands would be that kind of a valuable skill. He had three years at Stark State to learn the HVAC trade and he likes working at Quality because it is a small family-owned company where he can work on commercial equipment. He is married and they have two cats.

Office Team

Admin Office

Sales Manager

Sokol has been an employee of Quality Heating & Cooling since 2006. He started out in the company as a Service Technician. He quickly moved over into our Comfort Specialist role because he enjoyed the design process and working with homeowners to make their home more comfortable. Sokol is originally from Albania but lives in Massillon with his wife of 11 years, son & baby on the way. Sokol enjoys working for Quality Heating & Cooling because of the first impression he had of the owner Rick Groff and the way Rick treats his customers and employees. Sokol likes soccer, golfing, traveling, cooking and spending time with his family.

Project Coordinator

Darin has been with Quality Heating & Cooling for 30 years. He’s seen it evolve from the beginning. Darin started on during high school as a shop boy. Everything he knows has been taught to him during on the job training from the owner. He enjoys working in the H.V.A.C industry because every day is different and challenging. The fun family working atmosphere of Quality has kept him on board for the past 30 years. Darin and his wife Lori live in Dalton and have two kids ages 13 and 10. He spends a lot of time coaching his son’s football team, helping with Boy Scouts, fishing & camping.

Lead Coordinator

Lisa has been employed by Quality Heating & Cooling since March, 2015. She grew up in Wadsworth but now lives in Massillon. Lisa is responsible for coordinating with customers who are interested in purchasing new equipment. She is the customer service representative that will set up their appointment, schedule their installation and walk the customers through the process (financing, inspections/permits). Lisa communicates with our Comfort Specialist and Installation Specialist to ensure all aspects of the installation are taken care of. When asked why she liked working for Quality Heating & Cooling she answered, “I have the best employers/coworkers I’ve ever worked with. I’m very grateful for my job and I’m proud to say this is my workplace and my career.” Lisa is married with 2 kids, 2 dogs and 3 chickens. She likes to redo furniture, crafts, quilting and making personalized gifts for others.

Parts Distribution Specialist

Ryan is a lifelong resident of Massillon, Ohio. He was interested in working in the heating and cooling industry because it offers job security, so he attended Stark State for HVAC. Ryan says he likes working for a company that values quality above everything else. He has a lovable dog named Charlie at home and he enjoys fishing, working out and video games in his free time.

Quality Control Technician

Ian began his HVAC career by earning a Universal Certificate. He chose the HVAC industry because he enjoys problem solving and helping customers. Ian’s favorite thing about working at Quality is that the people are great and pleasant to talk to. He enjoys playing instruments and cooking in his free time.


Dawn was born in Massillon, Ohio and still lives locally in North Canton. She chose the HVAC industry for her career because she loves speaking to homeowners and helping them. She says that she really enjoys the family environment Quality offers and that she wants customers to feel like part of the Quality family too. That is why she especially enjoys working with customers and providing excellent service! She and her husband, Bill, have four children that are involved in sports including basketball, cross country and track. They travel a lot to watch one of their daughters play basketball at the collegiate level. When Dawn gets a little bit of free time, she enjoys scrapbooking and gardening.

Maintenance Plan Coordinator

Brittney was born and raised in Canton and is currently a resident of close by North Lawrence, Ohio. Brittney became interested in the HVAC industry because her goal is to help customers. She loves working for Quality because it is a family owned and operated company and she enjoys being greeted with a smile when she walks in the door for work each day. Brittney has a boyfriend of 12 years and four furbabies which she describes as her world. She enjoys spending time with her dogs as well as four-wheeling, hiking and cooking.

Office Team

Sales Team